Returns & Refunds Policy

Thank you for shopping at House Of Tailors. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

• Duration: You have 7 calendar days to return an item from the date you received it.
• Conditions: To be eligible for a return, your item must be: Unused and in the same condition that you received it. In the original packaging. Accompanied by the receipt or proof of purchase.
• Non-returnable items: Any item made based on customization or personal measurement would be returned [For example Any item not in its original condition, damaged or missing parts for reasons not due to our error, any item that is returned more than 7 days after delivery.]

2. Refunds

• Process: Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
• Shipping costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise stated or due to our error.

3. Exchanges

• If you need to exchange an item for the same item, send us an email at info@houseoftailors.co and send your item to Suite 507, The Binary by Omniyat Tower – Business Bay – Dubai.

5. Shipping Returns

• To return your product, you should mail your product to Suite 507, The Binary by Omniyat Tower – Business Bay – Dubai. You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (e.g., if you received an incorrect or defective item).

6. Exceptions

• Some items may be non-returnable or non-refundable. These include custom-made items

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at info@houseoftailors.co with details of the product and the issue. We will work with you to resolve the issue as quickly as possible.

8. Contact Us

• If you have any questions on how to return your item or about our return policy, please contact us at:
• Email: info@houseoftailors.co
• Phone: +971509372696