Thank you for shopping at House Of Tailors. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • Duration: You have 7 calendar days to return an item from the date you received it.
  • Conditions: To be eligible for a return, your item must be: Unused and in the same condition that you received it. In the original packaging. Accompanied by the receipt or proof of purchase.
  • Non-returnable items: Any item made based on customization or personal measurement would be returned [For example Any item not in its original condition, damaged or missing parts for reasons not due to our error, any item that is returned more than 7 days after delivery.]

2. Refunds

  • Process: Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item.
  • Approval: If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Shipping costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise stated or due to our error.

3. Exchanges

  • If you need to exchange an item for the same item, send us an email at and send your item to Suite 507, The Binary by Omniyat Tower – Business Bay – Dubai.

5. Shipping Returns

  • To return your product, you should mail your product to Suite 507, The Binary by Omniyat Tower – Business Bay – Dubai. You will be responsible for paying for your own shipping costs for returning your item, unless the return is a result of our error (e.g., if you received an incorrect or defective item).

6. Exceptions

  • Some items may be non-returnable or non-refundable. These include custom-made items

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at with details of the product and the issue. We will work with you to resolve the issue as quickly as possible.

8. Contact Us

  • If you have any questions on how to return your item or about our return policy, please contact us at:
  • Email:
  • Phone: +971509372696